Jewelry Candles Reviews

My boyfriend ordered me a candle in December of 2021 and I still haven’t gotten them yet. I emailed them first but didn’t hear anything for a week or so. Then my boyfriend tells me he emailed them as well but never got a response.
When I finally called to ask about the candle, they did the usually and asked for my shipping address. Everything was correct except for the zip code. I was told that the package was being shipped back to their warehouse (remember this), and that they just needed to receive it to process a refund or they can send it back to me with the correct address. I asked to leave it as is so I can think and talk about it with my boyfriend over the weekend.

Monday comes along and I decided to call them again asking for a refund. Cue the walkthrough address talk and options I can choose from. Of courses I tell the representative I want a refund. Then I proceeded to ask about the package itself. UPSP says it’s in route to be delivered on December 29, 2021 but why was it saying it was being shipped to their warehouse instead? Their answer?
“Oh, I just clicked on the link and yes it does say it’s being delivered as of December 29.”

I’m thinking, “Okay that’s fine people make mistakes and forget to double check things”. Then ask for clarification about the address because my boyfriend said just copied and pasted the address I sent him. I had already gone through my text messages to ensure i sent the right address right before calling JewerlyCandles.com. I am told that the shipping addresses are printed out electronically. Again I just wanted clarification. I was then told to called USPS to have them either redirect my package to me or their warehouse for a refund so that’s just what I did.

I called USPS right afterwards but since it’s a holiday, there’s no representatives I can speak with.

All in all, I felt that rather JewerlyCandles helping me deal with my package issue, I was just given information if I asked for it. I didn’t feel like they cared or empathize with me about the difficulties of dealing with the incorrect address on a package. I was interrupted a few times before I could even ask if there were any other options rather than the two given ones.

I no longer want the candle because I don’t want to be reminded of how difficult it was to deal with them. I am to the point of just asking for a refund so they can deal with the package themselves since it will no longer be mines.

Never received bitcoin from candle.

Wife bought the cryptocandle. Comes with a voucher to redeem actual cryptocurrency. Sent out form to redeem weeks ago with no acknowledgement. Followed up about a week ago and nothing. Just sent out another email. Will ask the wifey to do a chargeback next. Cool concept and was going to get some for friends but I think this may be a scam.